TERMS AND CONDITIONS
The technicians at our firm don’t make any call to the users randomly. If the customer needs any kind of guidance related to browser error, they are free to call and contact round the clock by dialing the toll free number. To check the existing customer’s authentication, the expert will ask for personal details including contact number, email id, name and much more. For registration, the professional asks the users to provide their postal address along with the personal details. This detail of the user is used for solving the technical error or availing online support services that mainly includes new plan up gradation, error solving, plans and its expiry date, renewal plans and many more plans related to security threats.
We never ask any information related to the credit card over the call while the customer is registering for availing the browser guide. The payment information is directly entered by the users. For verification process of payment process, the guide for the browser uses the third party gateway. For few cases related to payment we disclose the information to the third party to bit extent. All information related to cards is processed through secure server. The security level is high that the ADV soft cannot afford to access the card number.
Information related to Computer System
We ask for the basic information that is somewhere associated with the computer of the customer. Some basic information includes purchase date of computer, computer type, identification number, software attached, registry date of the system, installation of software, condition of the system, configuration of hardware and model of the system. All the above mentioned information is needed for providing perfect technical assistance, updating the support providing tools and even help us in enhancing our support services.
In any of the situation, the guide related to browser is not responsible for anything related to law. We never ask for any details related to payment like refund or even we don’t ask our existing users for any of payment. If it happens to you then report on the toll free number.